[Chimera-users] Chimera failed abnormally; the exit code was 3.

Greg Couch gregc at cgl.ucsf.edu
Thu Mar 5 13:58:55 PST 2009

Another chimera bug fixed by updating the graphics driver!

FYI, this is frequently true on any platform, but especially true for 
laptops, Windows Vista, and Linux with software OpenGL (the mesa package).

 	- Greg

On Thu, 5 Mar 2009, Andy LiWang wrote:

> Dear Greg,
> Many thanks for your help. Even though I am running Vista, I used your
> hyperlink to find the following site for Vista:
> http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=WRK_NBK_PNT_P4_M4300&hidos=WW1&hidlang=en&TabIndex
> =
> After downloading updates from the site above for Chipset (Intel Driver for
> Mobile Chipset) and Video (nVidia driver for Quadro FX 360M), Chimera works
> on my Dell Precision M4300 Vista laptop!
> My best regards,
> Andy
> ---
> On Wed, Mar 4, 2009 at 1:34 PM, Greg Couch <gregc at cgl.ucsf.edu> wrote:
>> On Wed, 4 Mar 2009, Andy LiWang wrote:
>> Dear Sir/Madam, I just installed Chimera on my Dell Precision M4300 laptop
>>> equipped with a NVIDIA Quadro FX 360M graphics card. I downloaded
>>> chimera-1.3.2577-win32.exe<
>>> https://www.cgl.ucsf.edu/cgi-bin/chimera-get.py?file=win32/chimera-1.3.2577-win32.exe>
>>> from your website and it auto-installed when I double clicked it.
>>> However, when I started up Chimera it aborted with the following two error
>>> windows:
>>> Microsoft Visual C++ Runtime Library
>>> Runtime error!
>>> Program: C:\Program Files\Chimera\bin\pythonw.exe
>>> abnormal program termination
>>> Chimera Launcher Error
>>> Chimera failed abnormally; the exit code was 3.
>>> Use the --debug command line option for the full error message
>>> I look forward to your suggestions.
>>> Sincerely yours,
>>> Andy LiWang
>> In the Windows version of chimera you can use the "Chimera - Debug" menu
>> entry to get the debug output (press the Start button on the taskbar, go to
>> All Programs, the UCSF Chimera, then Chimera - Debug).  Then copy and paste
>> the debug text into an email to me.
>> Because there are frequently graphics/video driver problems with laptops,
>> I'd also recommend updating your graphics/video driver to the latest
>> version from Dell.  The last one for Windows XP is version 175.75 from
>> 7/3/2008, <
>> http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R191014&SystemID=WRK_NBK_PNT_P4_M4300&servicetag=&os=WW1&osl=en&deviceid=13675&devlib=0&typecnt=0&vercnt=5&catid=-1&impid=-1&formatcnt=1&libid=6&fileid=262399
>>> .
>>        Greg Couch
>>        UCSF Computer Graphics Lab
>>        http://www.cgl.ucsf.edu/chimera/

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