id	summary	reporter	owner	description	type	status	priority	milestone	component	version	resolution	keywords	cc	blockedby	blocking	notify_on_close	platform	project
9066	Tickets made with email2trac do not produce a new ticket email from Trac to Eric	Tom Goddard	Eric Pettersen	"When a bug is submitted using ChimeraX Report a Bug or by emailing chimerax-bugs@cgl.ucsf.edu the Trac email2trac plugin sends a copy of the email it receives to Eric.  Then Trac also is supposed to send Eric an email that a new ticket was created.  But it doesn't send that email.  If the new ticket is created from the Trac web site using New Ticket, then Eric does get the ticket created email.  It seems that email2trac somehow prevents the new ticket notification email from being sent.

Here is email2trac configuration option documentation from Greg

https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracConfiguration"	defect	closed	moderate		Infrastructure		fixed		Tom Goddard				all	ChimeraX