id summary reporter owner description type status priority milestone component version resolution keywords cc blockedby blocking notify_on_close platform project 9047 Web services down due to bad certificate jfhevler@… Greg Couch "{{{ Dear ChimeraX team, I am using UCSF ChimeraX version: 1.6.1 (2023-05-09) and the modeller refine protocol fails due to some SSLError. I am not completely sure whether this is a problem on my side or whether there is something on your side. This is the error message I receive: ""2023-05-22 13:15:20,312 WARNING Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)'))': /cxservices/api/v1/chimerax/services/modeller 2023-05-22 13:15:20,336 WARNING Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)'))': /cxservices/api/v1/chimerax/services/modeller Error launching job: ChimeraX Web Services unavailable. Please try again soon."" Any input from your side would be greatly appreciated! Best, Johannes Johannes F. Hevler, Ph.D Postdoctoral Scholar Bertozzi lab