id summary reporter owner description type status priority milestone component version resolution keywords cc blockedby blocking notify_on_close platform project 6786 SBGrid ChimeraX 1.3 fails to start on Ubuntu 20.04 d.e.richman@… Greg Couch "The SBGrid ChimeraX 1.3 does not start on Ubuntu 20.04 failing to find libssl.so.10. Begin forwarded message: From: Dan Richman Subject: Re: [ChimeraX] #6675: Problem after 'close' without 'vseries stop' Date: May 5, 2022 at 12:09:34 PM PDT To: Tom Goddard Cc: ""ChimeraX-bugs@cgl.ucsf.edu"" Hi Tom, pardon my delay. I included a bunch of information below about the errors if I install SBGrid's default ChimeraX (1.3). Attempting to launch it the typical way in the sbgrid environment: drichman@blackbird:~$ chimerax The executable chimerax was not found. The version of the application that contains chimerax may not be installed or may not be configured in this shell. Please check your version configuration in ~/.sbgrid.conf . Email bugs@sbgrid.org for help or to report an error. (There's no .sbgrid.conf) The sbwhich command confirms it doesn't find the chimerax executable but does work otherwise, e.g., drichman@blackbird:~$ sbwhich chimerax chimerax: Command not found. drichman@blackbird:~$ sbwhich relion /programs/x86_64-linux/relion/3.1.3_cu10.2/bin/relion If I try its path directly, these are the errors: drichman@blackbird:~$ /programs/x86_64-linux/chimerax/1.3/bin/chimerax Traceback (most recent call last): File ""/programs/x86_64-linux/chimerax/1.3/libexec/UCSF-ChimeraX/lib/python3.9/runpy.py"", line 197, in _run_module_as_main return _run_code(code, main_globals, None, File ""/programs/x86_64-linux/chimerax/1.3/libexec/UCSF-ChimeraX/lib/python3.9/runpy.py"", line 87, in _run_code exec(code, run_globals) File ""/programs/x86_64-linux/chimerax/1.3/libexec/UCSF-ChimeraX/lib/python3.9/site-packages/ChimeraX_main.py"", line 1018, in exit_code = init(sys.argv) File ""/programs/x86_64-linux/chimerax/1.3/libexec/UCSF-ChimeraX/lib/python3.9/site-packages/ChimeraX_main.py"", line 425, in init initialize_ssl_cert_dir() File ""/programs/x86_64-linux/chimerax/1.3/libexec/UCSF-ChimeraX/lib/python3.9/site-packages/chimerax/core/utils.py"", line 72, in initialize_ssl_cert_dir import ssl File ""/programs/x86_64-linux/chimerax/1.3/libexec/UCSF-ChimeraX/lib/python3.9/ssl.py"", line 98, in import _ssl # if we can't import it, let the error propagate ImportError: libssl.so.10: cannot open shared object file: No such file or directory Or the bin.capsules version: drichman@blackbird:~$ /programs/x86_64-linux/chimerax/1.3/bin.capsules/chimerax The executable chimerax was not found. The version of the application that contains chimerax may not be installed or may not be configured in this shell. Please check your version configuration in ~/.sbgrid.conf . Email bugs@sbgrid.org for help or to report an error. If I instead install chimerax@1.2.5-c8, it does launch, just giving these warnings: drichman@blackbird:~$ chimerax WARNING: Release of profile requested but WebEnginePage still not deleted. Expect troubles ! WARNING: Release of profile requested but WebEnginePage still not deleted. Expect troubles ! WARNING: Release of profile requested but WebEnginePage still not deleted. Expect troubles !" defect assigned moderate Platform Tom Goddard all ChimeraX