id summary reporter owner description type status priority milestone component version resolution keywords cc blockedby blocking notify_on_close platform project 4776 Cannot save image to public desktop joelcrane@… Tom Goddard "{{{ The following bug report has been submitted: Platform: Windows-10-10.0.19041 ChimeraX Version: 1.0rc202005150054 (2020-05-15 00:54:28 UTC) Description (Describe the actions that caused this problem to occur here) Log: Startup Messages --- note | Updating list of available bundles failed: Internal Server Error UCSF ChimeraX version: 1.0rc202005150054 (2020-05-15) © 2016-2020 Regents of the University of California. All rights reserved. How to cite UCSF ChimeraX > open glucose oxidase 'glucose' has no suffix > help help:quickstart > help help:quickstart > open 3QVP Summary of feedback from opening 3QVP fetched from pdb --- notes | Fetching compressed mmCIF 3qvp from http://files.rcsb.org/download/3qvp.cif Fetching CCD NAG from http://ligand-expo.rcsb.org/reports/N/NAG/NAG.cif Fetching CCD BMA from http://ligand-expo.rcsb.org/reports/B/BMA/BMA.cif Fetching CCD MAN from http://ligand-expo.rcsb.org/reports/M/MAN/MAN.cif Fetching CCD FAD from http://ligand-expo.rcsb.org/reports/F/FAD/FAD.cif Fetching CCD GOL from http://ligand-expo.rcsb.org/reports/G/GOL/GOL.cif Fetching CCD PEG from http://ligand-expo.rcsb.org/reports/P/PEG/PEG.cif Fetching CCD CL from http://ligand-expo.rcsb.org/reports/C/CL/CL.cif 3qvp title: Crystal structure of glucose oxidase for space group C2221 at 1.2 A resolution [more info...] Chain information for 3qvp #1 --- Chain | Description A | Glucose oxidase Non-standard residues in 3qvp #1 --- BMA — beta-D-mannopyranose CL — chloride ion FAD — flavin-adenine dinucleotide GOL — glycerol (glycerin; propane-1,2,3-triol) MAN — alpha-D-mannopyranose NAG — 2-acetamido-2-deoxy-beta-D-glucopyranose PEG — di(hydroxyethyl)ether > style stick Changed 5918 atom styles > style ball Changed 5918 atom styles > style ball Changed 5918 atom styles > style ball Changed 5918 atom styles > style ball Changed 5918 atom styles > style ball Changed 5918 atom styles > style stick Changed 5918 atom styles > style sphere Changed 5918 atom styles > style stick Changed 5918 atom styles > hide cartoons > hide cartoons > show cartoons > hide atoms > show atoms > style stick Changed 5918 atom styles > color bychain > color bychain > color byhetero > rainbow > hbonds 4733 hydrogen bonds found > hbonds 4733 hydrogen bonds found > ~hbonds > ~hbonds > interfaces ~solvent 0 buried areas: > interfaces ~solvent 0 buried areas: Alignment identifier is 1.A > color bfactor 5918 atoms, 1889 residues, atom bfactor range 5.9 to 200 > rainbow > color bychain > color byhetero > nucleotides atoms > style nucleic stick Changed 0 atom styles > style ball Changed 5918 atom styles > style sphere Changed 5918 atom styles > style stick Changed 5918 atom styles > style stick Changed 5918 atom styles > nucleotides atoms > style nucleic stick Changed 0 atom styles > hide atoms > mlp Map values for surface ""3qvp_A SES surface"": minimum -29.53, mean -5.763, maximum 22.22 > rainbow > color byhetero > color byhetero > hbonds 4733 hydrogen bonds found > interfaces ~solvent 0 buried areas: > set bgColor white > set bgColor black > show atoms > nucleotides atoms > style nucleic stick Changed 0 atom styles > nucleotides fill > style nucleic stick Changed 0 atom styles > nucleotides slab > style nucleic stick Changed 0 atom styles > nucleotides tube/slab shape ellipsoid > nucleotides tube/slab shape muffler > nucleotides ladder > nucleotides stubs > nucleotides atoms > style nucleic stick Changed 0 atom styles > style stick Changed 5918 atom styles > hide surfaces > hbonds 4733 hydrogen bonds found > ~hbonds > select C 2893 atoms, 2292 bonds, 1 model selected > select /A 5857 atoms, 4675 bonds, 1 model selected > Remove atoms Unknown command: Remove atoms > style sel stick Changed 5857 atom styles > show sel cartoons > hide sel cartoons > hide sel cartoons > hide sel cartoons > show sel cartoons > hide sel atoms > mlp sel Map values for surface ""3qvp_A SES surface"": minimum -29.53, mean -5.763, maximum 22.22 > mlp sel Map values for surface ""3qvp_A SES surface"": minimum -29.53, mean -5.763, maximum 22.22 > hide sel surfaces > hide (#!1 & sel) target a > hide (#!1 & sel) target a > hide (#!1 & sel-residues & (protein|nucleic)) target a > cartoon hide (#!1 & sel-residues) > show (#!1 & sel-residues & backbone) target ab > ui mousemode right ""delete markers"" > ui mousemode right ""resize markers"" > ui mousemode right ""move markers"" > ui mousemode right ""delete markers"" > volume hide No volumes specified > nucleotides sel ladder > nucleotides sel atoms > style nucleic & sel stick Changed 0 atom styles > nucleotides sel fill > style nucleic & sel stick Changed 0 atom styles > nucleotides sel slab > style nucleic & sel stick Changed 0 atom styles > style sel sphere Changed 5857 atom styles > style sel sphere Changed 5857 atom styles > style sel ball Changed 5857 atom styles > style sel stick Changed 5857 atom styles > rainbow sel > rainbow sel > color sel byhetero > open 3qvp 3qvp title: Crystal structure of glucose oxidase for space group C2221 at 1.2 A resolution [more info...] Chain information for 3qvp #2 --- Chain | Description A | Glucose oxidase Non-standard residues in 3qvp #2 --- BMA — beta-D-mannopyranose CL — chloride ion FAD — flavin-adenine dinucleotide GOL — glycerol (glycerin; propane-1,2,3-triol) MAN — alpha-D-mannopyranose NAG — 2-acetamido-2-deoxy-beta-D-glucopyranose PEG — di(hydroxyethyl)ether > show sel cartoons > hide sel cartoons > show sel cartoons > show sel surfaces > hide sel surfaces > show sel atoms > hide sel atoms > color sel bychain > color sel bychain > color sel byhetero > rainbow sel > rainbow sel > ui mousemode right select > ui mousemode right select > nucleotides sel ladder > export Unknown command: export > save ""C:/Users/joelc/OneDrive/University/PhD/Peroxidase Activity/Glucose > Oxidase.cxs"" > select clear > select #1/A:437 10 atoms, 10 bonds, 1 model selected > select #1/A:437 10 atoms, 10 bonds, 1 model selected > select clear > select #1/A:450 12 atoms, 12 bonds, 1 model selected > save C:\Users\Public\Desktop\image1.png supersample 3 Traceback (most recent call last): File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\toolbar\tool.py"", line 162, in callback bundle_info.run_provider(session, name, session.toolbar, display_name=display_name) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\toolshed\info.py"", line 453, in run_provider return api._api_caller.run_provider(api, session, name, mgr, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\toolshed\\__init__.py"", line 1660, in run_provider return cls._get_func(api, ""run_provider"")(session, name, mgr, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\\__init__.py"", line 52, in run_provider shortcuts.run_provider(session, name) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 1212, in run_provider keyboard_shortcuts(session).try_shortcut(name) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 375, in try_shortcut self.run_shortcut(keys) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 393, in run_shortcut sc.run(self.session, status = self._enabled) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 312, in run f(s) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 1140, in save_image run(session, cmd) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 479, in run run_command(session, command, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\commands\run.py"", line 31, in run results = command.run(text, log=log) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\commands\cli.py"", line 2849, in run result = ci.function(session, **kw_args) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\save_command\cmd.py"", line 66, in cmd_save Command(session, registry=registry).run(provider_cmd_text, log=log) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\commands\cli.py"", line 2849, in run result = ci.function(session, **kw_args) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\save_command\cmd.py"", line 79, in provider_save mgr).save(session, path, **provider_kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\image_formats\\__init__.py"", line 24, in save save_image(session, path, format_name, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\image_formats\save.py"", line 115, in save_image i.save(path, format_name, **metadata) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\PIL\Image.py"", line 2131, in save fp = builtins.open(filename, ""w+b"") PermissionError: [Errno 13] Permission denied: 'C:\\\Users\\\Public\\\Desktop\\\image1.png' PermissionError: [Errno 13] Permission denied: 'C:\\\Users\\\Public\\\Desktop\\\image1.png' File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\PIL\Image.py"", line 2131, in save fp = builtins.open(filename, ""w+b"") See log for complete Python traceback. > save C:\Users\Public\Desktop\image1.png supersample 3 Traceback (most recent call last): File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\toolbar\tool.py"", line 162, in callback bundle_info.run_provider(session, name, session.toolbar, display_name=display_name) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\toolshed\info.py"", line 453, in run_provider return api._api_caller.run_provider(api, session, name, mgr, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\toolshed\\__init__.py"", line 1660, in run_provider return cls._get_func(api, ""run_provider"")(session, name, mgr, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\\__init__.py"", line 52, in run_provider shortcuts.run_provider(session, name) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 1212, in run_provider keyboard_shortcuts(session).try_shortcut(name) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 375, in try_shortcut self.run_shortcut(keys) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 393, in run_shortcut sc.run(self.session, status = self._enabled) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 312, in run f(s) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 1140, in save_image run(session, cmd) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 479, in run run_command(session, command, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\commands\run.py"", line 31, in run results = command.run(text, log=log) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\commands\cli.py"", line 2849, in run result = ci.function(session, **kw_args) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\save_command\cmd.py"", line 66, in cmd_save Command(session, registry=registry).run(provider_cmd_text, log=log) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\commands\cli.py"", line 2849, in run result = ci.function(session, **kw_args) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\save_command\cmd.py"", line 79, in provider_save mgr).save(session, path, **provider_kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\image_formats\\__init__.py"", line 24, in save save_image(session, path, format_name, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\image_formats\save.py"", line 115, in save_image i.save(path, format_name, **metadata) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\PIL\Image.py"", line 2131, in save fp = builtins.open(filename, ""w+b"") PermissionError: [Errno 13] Permission denied: 'C:\\\Users\\\Public\\\Desktop\\\image1.png' PermissionError: [Errno 13] Permission denied: 'C:\\\Users\\\Public\\\Desktop\\\image1.png' File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\PIL\Image.py"", line 2131, in save fp = builtins.open(filename, ""w+b"") See log for complete Python traceback. > save ""C:/Users/joelc/OneDrive/University/PhD/Peroxidase Activity/Glucose > Oxidase.cxs"" > save C:\Users\Public\Desktop\image1.png supersample 3 Traceback (most recent call last): File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\toolbar\tool.py"", line 162, in callback bundle_info.run_provider(session, name, session.toolbar, display_name=display_name) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\toolshed\info.py"", line 453, in run_provider return api._api_caller.run_provider(api, session, name, mgr, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\toolshed\\__init__.py"", line 1660, in run_provider return cls._get_func(api, ""run_provider"")(session, name, mgr, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\\__init__.py"", line 52, in run_provider shortcuts.run_provider(session, name) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 1212, in run_provider keyboard_shortcuts(session).try_shortcut(name) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 375, in try_shortcut self.run_shortcut(keys) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 393, in run_shortcut sc.run(self.session, status = self._enabled) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 312, in run f(s) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 1140, in save_image run(session, cmd) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\shortcuts\shortcuts.py"", line 479, in run run_command(session, command, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\commands\run.py"", line 31, in run results = command.run(text, log=log) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\commands\cli.py"", line 2849, in run result = ci.function(session, **kw_args) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\save_command\cmd.py"", line 66, in cmd_save Command(session, registry=registry).run(provider_cmd_text, log=log) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\core\commands\cli.py"", line 2849, in run result = ci.function(session, **kw_args) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\save_command\cmd.py"", line 79, in provider_save mgr).save(session, path, **provider_kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\image_formats\\__init__.py"", line 24, in save save_image(session, path, format_name, **kw) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\chimerax\image_formats\save.py"", line 115, in save_image i.save(path, format_name, **metadata) File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\PIL\Image.py"", line 2131, in save fp = builtins.open(filename, ""w+b"") PermissionError: [Errno 13] Permission denied: 'C:\\\Users\\\Public\\\Desktop\\\image1.png' PermissionError: [Errno 13] Permission denied: 'C:\\\Users\\\Public\\\Desktop\\\image1.png' File ""C:\Program Files\ChimeraX 1.0rc202005150054\bin\lib\site- packages\PIL\Image.py"", line 2131, in save fp = builtins.open(filename, ""w+b"") See log for complete Python traceback. OpenGL version: 3.3.0 - Build 24.20.100.6299 OpenGL renderer: Intel(R) HD Graphics 515 OpenGL vendor: Intel Manufacturer: Microsoft Corporation Model: Surface Pro 4 OS: Microsoft Windows 10 Pro (Build 19042) Memory: 4,212,486,144 MaxProcessMemory: 137,438,953,344 CPU: 4 Intel(R) Core(TM) m3-6Y30 CPU @ 0.90GHz"" PyQt version: 5.12.3 Compiled Qt version: 5.12.4 Runtime Qt version: 5.12.8 }}} " defect closed normal Input/Output nonchimerax all ChimeraX