id	summary	reporter	owner	description	type	status	priority	milestone	component	version	resolution	keywords	cc	blockedby	blocking	notify_on_close	platform	project
2727	Cannot launch on Windows	schneidg@…	Greg Couch	"{{{
Bonjour,

Je me présente Schneider Guillaume, technicien informatique à l'Institut de Génétique et Biologie Moléculaire et Cellulaire (IGBMC),
Je vous contacte car j'ai un problème avec votre logiciel,
suite au téléchargement de votre logiciel ChimeraX UCSF pour windows 10, j'ai essayé de l'utiliser et le logiciel ne se lance pas du tout (même pas une petite image ou écran de chargement), par contre j'ai exécuté le logiciel console dans le CMD windows et j'ai eu ce code la :


Error in sys.excepthook:
Traceback (most recent call last):
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\logger.py"", line 297, in ehook
    self.session.ui.thread_safe(self.report_exception, exc_info=exc_info)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\ui\gui.py"", line 340, in thread_safe
    func(*args, **kw)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\logger.py"", line 442, in report_exception
    self.info(tb_msg, is_html=True)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\logger.py"", line 388, in info
    last_resort=sys.__stdout__)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\logger.py"", line 510, in _log
    print(output, end="""", file=last_resort)
ValueError: underlying buffer has been detached

Original exception was:
Traceback (most recent call last):
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\toolshed\__init__.py"", line 463, in init_available_from_cache
    abc.load_from_cache()
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\toolshed\available.py"", line 59, in load_from_cache
    with open(os.path.join(self.cache_dir, _CACHE_FILE)) as f:
FileNotFoundError: [Errno 2] No such file or directory: 'C:\\Users\\bejis\\AppData\\Local\\UCSF\\ChimeraX\\Cache\\0.92\\toolshed\\available.json'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\toolshed\__init__.py"", line 348, in __init__
    self.init_available_from_cache(logger)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\toolshed\__init__.py"", line 465, in init_available_from_cache
    logger.info(""available bundle cache has not been initialized yet"")
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\logger.py"", line 388, in info
    last_resort=sys.__stdout__)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\logger.py"", line 510, in _log
    print(output, end="""", file=last_resort)
ValueError: underlying buffer has been detached

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File ""C:\Program Files\ChimeraX\bin\lib\runpy.py"", line 193, in _run_module_as_main
    ""__main__"", mod_spec)
  File ""C:\Program Files\ChimeraX\bin\lib\runpy.py"", line 85, in _run_code
    exec(code, run_globals)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\ChimeraX_main.py"", line 891, in <module>
    exit_code = init(sys.argv)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\ChimeraX_main.py"", line 586, in init
    check_available=opts.get_available_bundles)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\toolshed\__init__.py"", line 1719, in init
    _toolshed = Toolshed(*args, **kw)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\toolshed\__init__.py"", line 350, in __init__
    logger.report_exception(""Error preloading available bundles"")
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\logger.py"", line 442, in report_exception
    self.info(tb_msg, is_html=True)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\logger.py"", line 388, in info
    last_resort=sys.__stdout__)
  File ""C:\Program Files\ChimeraX\bin\lib\site-packages\chimerax\core\logger.py"", line 510, in _log
    print(output, end="""", file=last_resort)
ValueError: underlying buffer has been detached
Exception ignored in: <_io.TextIOWrapper mode='w' encoding='utf-8'>
ValueError: underlying buffer has been detached


Cordialement,
Guillaume

}}}
"	defect	feedback	normal		Platform				Conrad Huang				all	ChimeraX