id	summary	reporter	owner	description	type	status	priority	milestone	component	version	resolution	keywords	cc	blockedby	blocking	notify_on_close	platform	project
2566	Can't start ChimeraX	yw9et@…	Tom Goddard	"{{{
Hi, I would like to ask for help to start ChimeraX. Two of my workstations
with Windows 10 or Windows 7 can't open ChimeraX. The error messages are
the same and listed below.

Startup Errors
bug OpenGL.error.GLError: GLError(
err = 1282,
description = b'invalid operation',
baseOperation = glGetString,
cArguments = (GL_VENDOR,)
)

File ""src\errorchecker.pyx"", line 53, in
OpenGL_accelerate.errorchecker._ErrorChecker.glCheckError

See log for complete Python traceback.

error Could not create OpenGL context
warnings QWindowsEGLContext: ANGLE only partially supports OpenGL ES > 3.0
QWindowsEGLContext: Failed to create context, eglError: 3005, this:
0x15422635050
QWindowsEGLContext: ANGLE only partially supports OpenGL ES > 3.0
QWindowsEGLContext: Failed to create context, eglError: 3005, this:
0x15422766090
No statusbar messages will be shown due to inadequate OpenGL
note Traceback (most recent call last):

  File ""C:\Program
Files\ChimeraX\bin\lib\site-packages\chimerax\ui\graphics.py"", line 56, in
event

    self._check_opengl()

  File ""C:\Program
Files\ChimeraX\bin\lib\site-packages\chimerax\ui\graphics.py"", line 76, in
_check_opengl

    self._check_for_bad_intel_driver()

  File ""C:\Program
Files\ChimeraX\bin\lib\site-packages\chimerax\ui\graphics.py"", line 86, in
_check_for_bad_intel_driver

    if r.opengl_vendor() == 'Intel':

  File ""C:\Program
Files\ChimeraX\bin\lib\site-packages\chimerax\core\graphics\opengl.py"",
line 969, in opengl_vendor

    return GL.glGetString(GL.GL_VENDOR).decode('utf-8')

  File ""C:\Program
Files\ChimeraX\bin\lib\site-packages\OpenGL\platform\baseplatform.py"", line
409, in __call__

    return self( *args, **named )

  File ""src\errorchecker.pyx"", line 53, in
OpenGL_accelerate.errorchecker._ErrorChecker.glCheckError

OpenGL.error.GLError: GLError(

 err = 1282,

 description = b'invalid operation',

 baseOperation = glGetString,

 cArguments = (GL_VENDOR,)

)

We have updated the graphic drivers(AMD Radeon 5450, or Nvidia Geforce 970
) to the most up-to-date version with openGL 4.4. However, my other
computers run windows 10 can work just fine. I would really appreciate your
help!
-- 
Yibo Wang
Graduate Student
Gahlmann Lab, Department of Chemistry (Chem 135)
University of Virginia
yw9et@Virginia.edu

}}}
"	defect	closed	normal		Graphics		can't reproduce		Greg Couch				all	ChimeraX