id	summary	reporter	owner	description	type	status	priority	milestone	component	version	resolution	keywords	cc	blockedby	blocking	notify_on_close	platform	project
20181	An issue with using ChimeraX	Huihui.Mu@…	Eric Pettersen	"{{{
Dear ChimeraX team,
My name is Huihui Mu, and I am working in the Farzan Lab at Boston Children’s Hospital.
I have recently been having issues with fetching structures using ChimeraX, even after upgrading to the newest version of the software. I have been using ChimeraX for many years, and this is the first time I had this issue.
Could you guide me how to deal with this?
Thank you!
Best,
Huihui

[Screenshot 2026-04-15 at 4.39.46 PM.png]
}}}

[[Image(=?utf-8?B?U2NyZWVuc2hvdCAyMDI2LTA0LTE1IGF0IDQuMzkuNDbigK9QTS5wbmc=?=)]]
"	defect	feedback	normal		Input/Output				Tom Goddard Greg Couch				all	ChimeraX