id summary reporter owner description type status priority milestone component version resolution keywords cc blockedby blocking notify_on_close platform project 19754 Text shown as question marks on MacOS Tahoe manfred.heinlein@… Tom Goddard "{{{ Forwarding to chimerax-bugs@cgl.ucsf.edu Thus you don't need to send this specific report again, but for future reference, here is the contact info for ChimeraX (which is different than that for Chimera): > Begin forwarded message: > > From: Chimera Licensing > Subject: RE: ChimeraX display problem > Date: January 20, 2026 at 3:23:28 PM PST > To: Manfred Heinlein , ""chimerax@cgl.ucsf.edu"" > Cc: Todd Blevins , ""chimera@cgl.ucsf.edu"" > > Please send your email to the appropriate address so that your problem can be addressed. > > https://www.cgl.ucsf.edu/chimera/docs/feedback.html > > This email is used solely for commercial licensing purposes. > > Kim > > Chimera Licensing Team > Department of Pharmaceutical Chemistry > School of Pharmacy > University of California, San Francisco > > Learn more about ChimeraX commercial licensing > > _______________________________________ > > Learn More at UCSF.edu | Facebook | Twitter > > The information contained in this transmission may contain privileged and confidential information, including patient information protected by federal and state privacy laws. It is intended only for the use of the person(s) named above. If you are not the intended recipient you are hereby notified that any review, dissemination, distribution, or duplication of this communication is strictly prohibited. If you are not the intended recipient, please notify the sender by reply email and delete this email from your system. Failure to do so could result in legal action. > > From: Manfred Heinlein > > Sent: Tuesday, January 20, 2026 2:39 AM > To: chimerax@cgl.ucsf.edu > Cc: Todd Blevins > > Subject: ChimeraX display problem > > Hello, I am using a MacBookPro with OS Tahoe 26. 2 (Apple M1 Max, 64 GB memory, 2,8 TB available on hard disk) and suddenly encounter a display problem in ChimeraX where all letters are now shown as a question mark (see screenshots). The computer > ZjQcmQRYFpfptBannerStart > This Message Is From an External Sender > This message came from outside your organization. > ZjQcmQRYFpfptBannerEnd > Hello, > I am using a MacBookPro with OS Tahoe 26.2 (Apple M1 Max, 64 GB memory, 2,8 TB available on hard disk) and suddenly encounter a display problem in ChimeraX where all letters are now shown as a question mark (see screenshots). The computer has all fonts required for ChimeraX and now we do not know what else to check. We reinstalled the latest version of Chimera X and also tried earlier versions but this did not help. Neither restarting the mac improved this situation. Could this be an incompatibility with the latest OS software or with specific system settings? I would be grateful if you could let us know how we could proceed in solving this problem. > > Best regards, > Manfred Heinlein > Senior Group Leader at IBMP > _______________ > > Manfred Heinlein, PhD > Institute of Plant Molecular Biology (CNRS) | University of Strasbourg > 12, rue du Général Zimmer > 67084 STRASBOURG > France > http://www.ibmp.cnrs.fr > Phone office +33 (0) 3 67 15 53 59 > manfred.heinlein@ibmp-cnrs.unistra.fr > >  >  }}} [[Image(image001.png)]] [[Image(image002.png)]] " defect closed normal Platform nonchimerax todd.blevins@… chimera-programmers all ChimeraX