[Chimera-users] Video issues

Greg Couch gregc at cgl.ucsf.edu
Wed Feb 14 16:57:21 PST 2018


Hi Mark,

The Chimera Python should not be affected by other Python 
installations.  Chimera explicitly ignores the standard Python 
environment variables.  But we may have missed one.  Please send us a 
bug report using the Help / Report A Bug... menu entry.  That will tell 
us what kind of computer you have and which graphics driver.  
Unfortunately, in this case, the environment variables are not part of 
the report.  To send the environment variables, run the cmd program, 
type "set" (without quotes and press the Return/Enter key afterwards), 
then right mouse click to Select All of the text, then in the 
Description part of the Chimera bug submission dialog, type Control-V to 
paste in the selected text. Then submit the bug.

     -- Greg


On 02/13/2018 01:17 AM, Mark Warren wrote:
>
> Hi,
>
> I tried that, generated a new preferences file, and no change I’m afraid.
>
> The only thing that might be a factor I can think of is I changed the 
> python install from std python(3.6) to anaconda (python 3.6).  All 
> other python apps work fine.  Is this likely to be a cause, is there 
> something I can check, a path, env variable setting, something like that?
>
> Thanks for your help
>
> *From:*Eric Pettersen [mailto:pett at cgl.ucsf.edu]
> *Sent:* 12 February 2018 23:40
> *To:* Mark Warren <mark.warren at md.catapult.org.uk>
> *Cc:* chimera-users at cgl.ucsf.edu
> *Subject:* Re: [Chimera-users] Video issues
>
> Hi Mark,
>
> I have a vague recollection that this problem is caused by a 
> problematic preferences file — particularly a bad entry in the 
> recently opened files list.  You can test this by renaming your 
> “preferences” file to something else and then starting Chimera.  You 
> can tell which folder that file is in by starting Chimera, opening 
> Preferences (Favorites->Preferences) and changing the Category in the 
> resulting dialog to “Preferences”.  The location of the preferences 
> file will then be displayed.  On Windows the folder typically is 
> C:\Documents and Settings\/your_user_name/\Application Data.
>
> I’m keeping my fingers crossed that this works…
>
> —Eric
>
>
>
>     On Feb 9, 2018, at 1:20 AM, Mark Warren
>     <mark.warren at md.catapult.org.uk
>     <mailto:mark.warren at md.catapult.org.uk>> wrote:
>
>     Hi,
>
>     Thanks for that.  I have updated to the latest graphics version
>     and no change.  I then executed the commands and no change.  I
>     load up the 1yti example, the IDLE window shows #0, chain A: SIV
>     proteinase and #0, chain I: peptide product so I know it loaded
>
>     I have installed Anaconda python, are there any known
>     issues/gotchas with python installations?
>
>     Thanks for the help
>
>     Mark
>
>     *From:*Eric Pettersen [mailto:pett at cgl.ucsf.edu]
>     *Sent:*08 February 2018 21:37
>     *To:*Mark Warren <mark.warren at md.catapult.org.uk
>     <mailto:mark.warren at md.catapult.org.uk>>
>     *Cc:*chimera-users at cgl.ucsf.edu <mailto:chimera-users at cgl.ucsf.edu>
>     *Subject:*Re: [Chimera-users] Video issues
>
>     Hi Mark,
>
>     Probably the first thing to check is that the driver for your
>     graphics card is up to date.  If the problem persists after
>     installing the most recent driver for your card, then try this
>     experiment:  Open the IDLE Python shell (Tools->General
>     Controls->IDLE) and type:
>
>     from chimera.tkgui import app
>
>     app.rapidAccess.shown = False
>
>     Doe the rapid access interface go away when you do that?
>
>     —Eric
>
>     Eric Pettersen
>
>     UCSF Computer Graphics Lab
>
>
>
>
>         On Feb 8, 2018, at 8:15 AM, Mark Warren
>         <mark.warren at md.catapult.org.uk
>         <mailto:mark.warren at md.catapult.org.uk>> wrote:
>
>         Hi,
>
>         Running win10 and using Chimera 1.12.  Upon startup I’m
>         getting the splash logo, then the rapid access screen.  All OK
>         so far.  However I load any protein and the dialog along the
>         bottom status bar confirms its loaded but the screen still
>         shows the rapid access screen.  I can toggle the lightning
>         button in the bottom right as much as I like but it remains on
>         the rapid access screen. Any ideas what to check?
>
>         Thanks
>
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>     The Medicines Discovery Catapult is one of a network of elite
>     technology and innovation centres established by Innovate UK as a
>     long-term investment in the UK’s economic capability. Applying
>     business-led research, Catapults help businesses transform great
>     ideas into valuable products and services to compete in the global
>     markets of tomorrow. Medicines Discovery Catapult is a company
>     limited by guarantee, registered in England and Wales with company
>     number 09928547. Our registered office is at Medicines Discovery
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> The Medicines Discovery Catapult is one of a network of elite 
> technology and innovation centres established by Innovate UK as a 
> long-term investment in the UK’s economic capability. Applying 
> business-led research, Catapults help businesses transform great ideas 
> into valuable products and services to compete in the global markets 
> of tomorrow. Medicines Discovery Catapult is a company limited by 
> guarantee, registered in England and Wales with company number 
> 09928547. Our registered office is at Medicines Discovery Catapult, 
> Mereside, Alderley Park, Alderley Edge, Cheshire, SK10 4TG. This email 
> and any attachments may contain confidential information and is 
> intended solely for the addressee. If you have received it in error, 
> please send it back to us and immediately and permanently destroy all 
> copies. Do not use, copy or disclose the information contained in this 
> message or in any attachment.
>
>
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